TPG can receive incoming voice calls, but cannot make voice calls.

[dorisng14]

I am using iPhone xs Max, why I can receive voice calls but unable to make voice calls. please advise is there any restriction of making voice calls from TPG sim card?

[Dann]

Hi @dorisng14 ,

Here is a community article that can of help to you.

Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile
https://community.tpg.com.au/t5/Moderator-Discussion/Troubleshooting-issues-with-Incoming-Outgoing-C...

If the issue persists, our mobile tech team can be reached at 13 14 23 or you can PM to us your TPG mobile number including your preferred callback number, time/date and we'll arrange a callback to assist you on this matter.

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/td-p/4093

Regards,
Dann

[Shane]

Hi @dorisng14,

Just checking this thread, in the event that you still require assistance please post an update on this thread.

Regards,

I am using iPhone xs Max, why I can receive voice calls but unable to make voice calls. please advise is there any restriction of making voice calls from TPG sim card?

[dorisng14]

Hi Dann,

Please arrange a Technician to call me back, those links that privated by are Access Denied. My TPG number xxxxxx, can call me tomorrow evening 6pm.

Thanks

[Shane]

Hi @dorisng14

Please send me a Private message with your account details (Customer ID/Mobile number) also include your best contact number and preferred time tomorrow.

How do I private message (PM) in the community

Regards,

Hi Dann,

Please arrange a Technician to call me back, those links that privated by are Access Denied. My TPG number xxxxxx, can call me tomorrow evening 6pm.

Thanks