TPG has sent me the wrong SIM card?

[swalsh47]

I ordered a new TPG SIM only plan. And put the sim in my phone and attempted to activate it yesterday.

After speaking to the customer care lady this morning, she said that I have been sent the wrong mobile SIM card, and she’s escalating the problem and assured me I will be called today to have it resolved. It’s now 7:45pm - no call.

Please help! I desperately need my phone working for work tomorrow.

[swalsh47]

A week later and I still do not have my sim activated. No phone calls or internet on my phone.

Every time I call customer support they have a high level of calls and can’t answer and have called back when I’ve been in the shower or putting the kids to bed.

Can I please get someone to help me resolve this? Getting help from TPG is incredibly difficult. What’s making it frustrating is that this is their mistake.