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Transfer optus mobile to existing tpg modem

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tmihowes
Level 2

Hi, Now I have your nbn do I just transfer my phone across and the discount applies automatically? There doesn't seem to be a section in my tpg nbn account area to do this. Or do I just go through the tpg mobile site and have to create a new username and password? Cheers for and help.

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @tmihowes ,

 

Welcome to the community!

 

I would love to help arrange one of our Account Specialists to contact you to check and discuss details of the discount. Drop me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@tmihowes wrote:

Hi, Now I have your nbn do I just transfer my phone across and the discount applies automatically? There doesn't seem to be a section in my tpg nbn account area to do this. Or do I just go through the tpg mobile site and have to create a new username and password? Cheers for and help.


 

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1 REPLY 1
Shane
Moderator

Hi @tmihowes ,

 

Welcome to the community!

 

I would love to help arrange one of our Account Specialists to contact you to check and discuss details of the discount. Drop me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@tmihowes wrote:

Hi, Now I have your nbn do I just transfer my phone across and the discount applies automatically? There doesn't seem to be a section in my tpg nbn account area to do this. Or do I just go through the tpg mobile site and have to create a new username and password? Cheers for and help.