Unable to enter credit card for payment details to purchase a new SIM plan

[gnufs]

I'm buying a new SIM only plan, but during the final step for payment details, the frame where I'm supposed to enter the credit card/debit card details fail to show up. It results in an error as shown in the screenshot below. I've tried Chrome, Firefox, Safari on my Mac, and also Safari on my mobile phone, they all fail.

The error is saying its taking too long to receive a response from novus.iinet, basically a timeout. Is there an error currently on the application form? Please advise how to proceed. Thanks.

[Angeli · Accepted solution]

Hi @gnufs, 

We're sorry for the error that you encountered. We can have a mobile sales specialist to ring you for assistance on the new registration. Please send us a private message with your contact details. 

Thanks!