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Unable to make this call due to insufficient funds

rhino6875
Level 2

Good evening, my daughter has not been able to call my mobile due to insufficient funds. I contact TPG around 7.05 pm 040822, and the consultant instructed us to reset the network setting on the mobile, which we did and was unsuccessful in resolving the issue. I was then advised it was because of an issue with the tower. If that is the case, why doesn't the call get directed to the nearest available tower in the area? My wife also has a service with TPG and has had no issues calling me. 

1 REPLY 1
Daisy_Dhen
Moderator

Welcome to TPG Community @rhino6875!

 

Shoot us a private message with your daughter's TPG username or customer ID together with the affected mobile number so we can look into this. 

 

How do I private message (PM) in the community

https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

 

Regards, 

Daisy_Dhen