Volte and wifi calling

[BK94]

Hi,
I have been trying to get these features enabled on my account for 2 weeks now. I have emailed mobile support and tried calling mobile support but they have no idea what I'm talking about. Mobile indicating on, had this working with previous provider.
Could someone help..

Thanks.

[Angeli]

Hi @BK94, 

Welcome to TPG Community! 

Kindly have a quick view of these community articles, 

TPG Mobile - Voice over LTE (VoLTE)
Accessing WiFi Calling on your device
 

Let me know if you still encountered a problem. 

Thanks,

Angeli
 

[BK94]

Hi angeli,

Already done. This has not been enabled on the account, ported in from vodafone where it was working.


Thanks.

[Angeli]

Hi @BK94, 

What is the model and brand of your smartphone? 

[BK94]

Hi Angeli,

samsung s10

[Angeli]

Hi @BK94, 

For Samsung S10, please do the following to enable the VoLTE:

Go to the Settings icon.
Tap on Connections.
Choose Mobile Networks.
Tap the status switch beside VoLTE Calls to toggle it on and off.

You can also send me a screenshot of your mobile network settings. To enable the WiFi-Calling feature, 

On the Home screen, tap on the Phone icon. Tap the Keypad tab, then tap Menu > Settings. Tap the Wi-Fi calling switch on / off.  Make sure your Wi-Fi connection is enabled. The VoLTE will disappear beside the signal bars when you are connected to your wireless home network. 

Let me know how it goes. 

[BK94]

Hi Angeli,

All settings are enabled. I was using wifi calling on vodafone, ported to TPG inserted sim and never seen wifi calling again. Is this feature active on TPG?

[Angeli]

Hi @BK94, 

Your SIM card is 4G LTE ready; thus, if it is already enabled on your phone then I don't think that there should be a problem nor a SIM issue. 

[BK94]

Hi Angeli,

The issue is it's not working and no one knows how to turn this on. I have 2 services with TPG both have the same problem and its not a handset issue. Who can i contact to get an answer?

[Angeli]

Hi @BK94, 

If your WiFi calling is enabled, please try to call a number and then send me a screenshot of that call. Then, disable the Wi-Fi calling and see if there will be a VoLTE that will appear beside the signal bars, take a screenshot too and send it via private message. 

How do I private message (PM) in the community
 

Regards, 

Angeli