WHERE IS MY SIMCARD???

[jesshernthing]

Ordered 2 simcard plans for me and my partner 3 weeks ago, paid for both upfront. 
Where is it ? Also one of my orders keep getting cancelled automatically, called customer service over 6 times to replace the order and deliver a sim card, but no news. 

[Shane]

Hi @jesshernthing ,

Let me help check the status of the SIM delivery and see what I can do. Could you flick me a message with your details?

How to send a PM? 

Regards,

Ordered 2 simcard plans for me and my partner 3 weeks ago, paid for both upfront. 
Where is it ? Also one of my orders keep getting cancelled automatically, called customer service over 6 times to replace the order and deliver a sim card, but no news.