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What's up with the TPG account password requirements?

Venture2320
Level 2

Opened a TPG account and ported my number in this evening.  Already regretting that decision...

 

* On creating the account, the form says password can be up to 20 characters, so that's what I did.

* Installed the iPhone app, go to log in.  It doesn't like the password - maximum 16 characters allowed.

* Heavy sigh

* Log back in on the laptop, go to change password to one with 16 characters.  Oops, maximum allowed there is 15 characters.

 

What's up with that?  Why the inconsistency?