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When making or receiving calls the other side cannot hear me

Sebastian
Level 2

Since yesterday, when I make a call or someone calls me, I can hear them well, but they can't hear me.

 

- I'm using an Android 11, with the official Phone App. Verified all apps updated and the Phone Dialer has permissions.

- I've tried the speaker phone, wired headphones w/mic, and two dfiferent bluetooth headsets. Also tried resetting the phone.

- If I ask Android to record the call, the recorded call shows my voice (!). i.e. I can hear myself saying "can you hear me?" multiple times, but the other side not receiving such sound.

 

1 REPLY 1
Angeli
Moderator

Hi @Sebastian

 

We recommend that you contact your phone manufacturer regarding this matter as it seems that this is not related to your mobile network as you are able to make and receive calls from it. 

 

Regards, 

Angeli