We can take a look on the recent request that you've made on your account. Kindly PM your TPG customer ID or account username. Here's how: How do I private message (PM) in the community
I've received your private message and it appears you have a TPG Singapore mobile service. You have reached the support for TPG Australian consumers and I would like to refer you to the SG mobile support. You may send an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/.
