Your account is about to expire

[minsein]

Why do I keep getting this message "Your account is about to expire" when I have turned direct-debit on.

This is getting ridiculous and already happened quite a few times. Checked my account balance as well and no outstanding balance.

Getting out of control and so much frustrated when I wana make important phone calls. Mobile data is still functional though which you can say "not too bad" but really, do I sign up for this BS?

I will start looking for another provider.

[Anonymous]

Hi @minsein ,

Thanks for raising this to us, we'd love to help raise this to our Account Specialists for investigation and have them contact you. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

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@minsein wrote:

Why do I keep getting this message "Your account is about to expire" when I have turned direct-debit on.

This is getting ridiculous and already happened quite a few times. Checked my account balance as well and no outstanding balance.

Getting out of control and so much frustrated when I wana make important phone calls. Mobile data is still functional though which you can say "not too bad" but really, do I sign up for this BS?

I will start looking for another provider.

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