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can't make or receive calls

Level 2

I do not have any problem with internet data or text messaging, but I can't make or receive any calls. My phone supports 4G, and I have tried various methods to reset and update my phone, none of which worked. 


Hi @theodoralynn , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can take a look at your account.


To send a PM, please refer to this link: How do I private message (PM) in the community 


If your concern is about TPG Mobile Singapore service, you may send them an email to Singapore Mobile Team at or visit their Facebook Page at