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can't make or receive calls

theodoralynn
Level 2

I do not have any problem with internet data or text messaging, but I can't make or receive any calls. My phone supports 4G, and I have tried various methods to reset and update my phone, none of which worked. 

1 REPLY 1
Riezl
Moderator

Hi @theodoralynn , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

 

If your concern is about TPG Mobile Singapore service, you may send them an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/