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Level 1a

Hello,


Customer ID: 5427996


I have NBN and mobile with TPG
Firstly, I moved house last week and I have been attempting to contact TPG for 5days regarding setting up NBN at new address.
I am currently being billed for a service I am not using.
I have attempted to use chat multiple times an hour with no reply.


Secondly, as of last night I am unable to call or receive calls from my mobile phone.
Again I have attempted to chat with TPG regarding this and no reply.


I am an essential emergency worker without phone or internet access.
I am absolutely looking into using another provider for both and will be discussing this further with industry complaints.


I understand TPG are experiencing difficulties during this virus - but 5 days and no contact seems completely ridiculous.


Awaiting your reply.
Thankyou
Alice Burgess