I have NBN and mobile with TPG Firstly, I moved house last week and I have been attempting to contact TPG for 5days regarding setting up NBN at new address. I am currently being billed for a service I am not using. I have attempted to use chat multiple times an hour with no reply.
Secondly, as of last night I am unable to call or receive calls from my mobile phone. Again I have attempted to chat with TPG regarding this and no reply.
I am an essential emergency worker without phone or internet access. I am absolutely looking into using another provider for both and will be discussing this further with industry complaints.
I understand TPG are experiencing difficulties during this virus - but 5 days and no contact seems completely ridiculous.