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mobile phone reception ridiculously poor

huiliu18
Level 2

Hi

I want to make a comliant about TPG mobile network reception. 

It's been so poor. For example, every time when I go to Burwood NSW 2134 or Redfern NSW 2016, my mobile was showing 0 or 1 bar, and couldn't access the internet. So frustrated. 

1 REPLY 1
Anonymous
Not applicable

Hi @huiliu18

 

We're sorry to hear about your mobile service experience. We can have a mobile tech specialist to call you and assist on this matter. You may PM us with your TPG customer ID and preferred callback time. Also, here are some community articles that can be of help:

 

No Mobile Network Coverage?

What to do - TPG Mobile Data Not Working – Android

What to do - TPG Mobile Data Not Working – iPhone

 

Regards, 

Angeli