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not ringing when someone call me

ylia095
Level 2
Hi I missed some calls today. The mobile phone did not ring. When I tried to use my wife's phone call me, it waited a minute or so then go to voicemail. My phone did not ring. When I call someone, my phone did not ring either. Please help me.
1 REPLY 1
Shane
Moderator

Hi @ylia095,

 

Thanks for raising this to us. What troubleshooting have you done so far? Based on my experience a reboot of the modem/router for 3-5mins will do the trick but in the event that its still the same feel free to shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time so we can arrange a call from one of our Technicians for real-time and investigation.

 

Regards,

 

 

Hi I missed some calls today. The mobile phone did not ring. When I tried to use my wife's phone call me, it waited a minute or so then go to voicemail. My phone did not ring. When I call someone, my phone did not ring either. Please help me.