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port validation

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Level 1

with ever increading SIM swap attacks (someone convinces your carrier to switch your phone number over to a SIM card they own) just wondering the level of protection which TPG can offer for their customers? can we enforce an extra validation for porting requests?

1 REPLY 1
Moderator

Hi @gayanms,

 

Welcome to TPG Community!

 

The process of porting a mobile number from one carrier to another is covered by the MNP code which was introduced many years ago by the ACMA(Australian Communications and Media Authority). TPG as a carrier is covered by this code.

 

The Mobile Number Portability industry Code (MNP Code) sets out the procedural arrangements required to port a mobile number between providers. The code specifies the general rules including timeframes for portability (performance levels) and the porting processes including the requirements for customer authorisations.