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roaming disconnection

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Level 1a

Hi my roaming is suddenly not working, I used the number several years and the simcard is in the same phone Samsung note 9 since two years. I never experienced connection problems anywhere in the world, Suddenly more than a week ago my phone was not connecting anymore I  could not sent or receive calls or sms messages. If I call my own number I get the messages " that optus advises the number is disconnected" 

I am in  the Philippines at the same place for years I never had any trouble, I already contacted customer support but they seem to be unable to find a solution. As I use the number for many years all my banking emails employment is connected to this number. I need a solution fast, can anyone help. ?

3 REPLIES 3
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Moderator

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1a

How can i sent a private message i can't find the private message button

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Moderator

To send a PM, please refer to this link: How do I private message (PM) in the community