Get online support
I was notified by a friend of mine who had the same problem and they suggested that I come here for a firmware upgrade, just in case.
Myy modem consistently turns off every week for no apparent reason. No overheating, no overloading, and bright lights used to be white but now display a yellow-greenish colour.
Please respond as soon as possible. Thanks!!
btw I'm not really sure about the difference between a router or modem, so...I apologize for any confusion, I may have been the cause of.
down below is some additional information to help. although not from thorough research, it's the best I could find with my meagre knowledge in tech.
Welcome to TPG Community, @Galactic_Life!
Let's go ahead and have a closer look at your account. Please shoot us via private message with your TPG username or Customer ID number.
Thanks!
Daisy_Dhen