7) I will make a formal complaint to Australian Competition and Consumer Commission as I believe that your representative misled me without clearly explaining that the phone line will be still be active even though internet service is suspended.
Welcome to the community!
I was able to locate your account using your community details. I apologise for the inconvenience, I would like to take this opportunity to turn around your experience.
I will raise this to our Account Specialists Team also to one of our Complaints Resolution Case Manager and request for urgent feedback tomorrow.
We'd like to get your best contact number and preferred time.
In case you need a reference: How to send a PM.