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Deleted SMS

Level 2

I have accidently deleted some SMS messages. Is there a way to retreive those? It was done in the last month, so my current billing cycle.

3 REPLIES
Moderator

Hi @Lubo,

 

Welcome to TPG Community!

 

There's no means for us to retrieve the actual message.

 

You can check your mobile usage in My Account to view the numbers you have contacted instead.

 

Checking Your Mobile Usage

 

https://community.tpg.com.au/t5/Featured-Articles/Checking-Your-Mobile-Usage/ba-p/3818

 

Let us know should you have further queries. Thank you.

Level 2

Is there any other way to retrieve deleted messages on android phone? 

Lubo

Highlighted
Community Manager

Hi @Lubo,

If the phone was backed up before the messages were deleted then in theory when you restore the phone from the back up the messages will be there.(Depending on the make, model of phone, Android version)

In saying that you will loose any messages after that "Back Up" point.

Might be a good idea to contact the manufacturer of the phone to further investigate this.

On our end there is no way for TPG to retrieve those messages.

Cheers

Manuel