I have been waiting in the "queue" all week long. Using multiple devices, multiple tabs to have a chat open, watching my place in the queue come to 1, and then the service operators cancels the chat.
I have moved home, using my hotspot, using my own money, because TPG is RUBBISH and does not even follow up with their customers. I've requested callbacks (which I know they are still doing regardless of COVID-19, because they tried calling me with no callback at 6 in the morning), to no avail. I need to know the status of my move, I'm on the verge of canceling, calling back up for compensation, and changing to a more reliable service. I'm absolutely disgusted.
Absolutely woeful service. None of your "live" chats are living, you're taking customers for a ride. I want someone to call me, as I've already made a claim ticket with the TIO. Good work!