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Emails not sending from laptop or phone

Level 2


I suddenly cannot send emails and get this message:

Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User <my emial> is banned from using SMTP AUTH due to previous abuse'

No one I send to regularly has received any spam from my email.

How can I fix this?


Hi @qwwsath , we have created this community article, which may help with your concern.


Cannot Send Email Rejected by the Server/Banned from using SMTP 


If the issue persists, please send us a private message with your TPG customer ID, username and complete address together with the email address you're having issue with.


To send a PM, please refer to this link: How do I private message (PM) in the community 

Level 2

The city consolidates four one of a kind neighborhoods that you will value going through in auto or by strolling while you experience the regular daily existence and hustling around of its occupants. In spite of the way that the outlines seem a little out of date today Adobe Photoshop (the game is from 2002), they add some appeal to the overall contribution for the best ongoing interaction.