I responded to your initial post located here and still awaiting for the account details. Send me a Private Message with your account details so we can proceed with the investigation and the assessment needed to fix the issue.
I will close this thrread to avoid redundancy and confusion.
I been asked to give a good review to Product Review. By a senior tpg manager. I don't have a problem with that but I would like to do it on my computer when I have internet access as I lost access 2 hours ago. But the good thing is I now have phone access after 7 days.