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How to request a call recording?

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Level 1

Hi I would like to know if it is possible to receive a copy of the call recording for my call to the Technical Support Team on their 13 14 23 number and what would be the process to attaining that? Many thanks.

1 REPLY 1
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Moderator

Hi @shelleybrasher

 

Welcome to TPG Community! 

 

We're sorry to inform you that it is not possible to obtain a copy of a call recording as it is a company property. May we ask as to why you wish to listen to your conversation with our tech staff? 

 

Regards, 

Angeli