Hi @phillips5,
Welcome to TPG Community!
We have located the account using your community details.
We have checked the status of your connection and it show stable for more than 15 hours now.
We can see that the issue has been escalated to our Engineering Team and they are working on sending an NBN technician to further investigate the issue. The team is closely monitoring this and the case engineer will be in touch via SMS or phone call to discuss the status of the case.
Let us know should you have further queries. Thank you.
