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Installation issue, need a technician ASAP

Level 2

I bought the NBN last week, payment was processed, modem was received and connected to. However, no signal is coming. I already spoke with TPG and a ticket was open to request a technician visit. However, I was not told the ticket number to do a followup and I can use the internet... Need a solution ASAP or I will cancel it


Hi @deosantos54,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


For us to make a follow up on your concern, please send us a private message with your customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community