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Internet problem

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Level 1
I have been experiencing internet problem from last 3 days as my modem keeps on losing internet after sometimes. I don’t know what’s the problem. I can’t play online gaming because of this issue and I am paying for nbn 100, i am just disappointed.
1 REPLY 1
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Moderator

Hi @10bellviewdrive ,

 

Thanks for raising this to us. We'd love to help see what causing dropotus on the service, to better understand the situation send us your account details (Username/Customer ID together with the address on file). Please post on this thread the troubleshooting you have performed to avoid redundancy.

 

How do I private message (PM) in the community 

 

Regards,

 


@10bellviewdrive wrote:
I have been experiencing internet problem from last 3 days as my modem keeps on losing internet after sometimes. I don’t know what’s the problem. I can’t play online gaming because of this issue and I am paying for nbn 100, i am just disappointed.