Mobile signal inside hospital

[6613505]

When inside Liverpool Hospital, I am unable to send or receive a mobile phone call or SMS. This did not happen with my last provider, and is becoming a nuisance whenever my wife needs to contact me. Would it be a setting on the phone that I need to adjust (unlikely as no chnages made since using previous provider) or is there a setting with TPG that needs to be modified? Thanks in advance.

[Anonymous]

Hi @6613505, we apologise for the inconvenience this issue is causing you. We have located an account using your community details, but we'd like to make sure that we got the right one. 

Please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can verify the account. To send a PM, please refer to this link: How do I private message (PM) in the community