I have had the same / similiar experience. Wacked into an agreement and spoken to 17 different people over 48 hours and not one of them care just get transferred. It is the worst experience I have ever had and am also trying to work from home. I was told to go to an internet cafe or hotpot whilst I wait for the NBN tech....end of FEBRUARY. GOOD LUCK
Hi @The-Mastermind ,
Welcome to the community!
The New Development Fee (NDF) is charged for all nbn™ broadband connections (FTTP, FTTB, FTTN, FTTC, HFC and Wireless) in the following circumstances:
Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased. At TPG, we pass on the NDF charge as billed by our wholesaler, nbn™. These charges are clearly visible when applying for a service.
This information is also available here: https://www.tpg.com.au/sites/tpg/files/doc/NBN_Bundle_Brochure_20201014.pdf.
we will raise this with our NBN Provisioning Team for additional reference on the ongoing investigation,
On the other hand, regarding with your complain with one of our Staff, we will treat this as a complain and handle this internally.
We apologise for any inconvenience.