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Moving house - do you take the modem?

Level 2


I'm moving house and can be on the same nbn bundle plan at the new address.  The website gives no information regarding whether I take the TPG modem with me (not the nbn box).  When I start the process of using the "Moving House" tab online, it seems to give me another modem, and wants to charge me delivery.  I didn't go too much further, as it looked to be signing me up to a new 18 month plan.  I want to just continue on the same plan/contract, which is 3 months old.  I think I need to speak with someone I think, but very difficult with reduced capacity due to coronavirus.