Nbn Aries box or modem no internet

[Nbnmrhamoui]

I was watching Netflix and all of a sudden my internet just stopped, my Aries box only has 2 lights on now, the power light and the downstream is flashing why is this happening !!!!

[KarlB]

Hi @Nbnmrhamoui 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[sajalm]

Hi @Nbnmrhamoui ,

I can see your service is up for more than 8 Hrs from our end and I can't see any issue .

If you still having issue, pls send private message with your Name, Username/Customer ID, Address and contact number.

Regards,

Sajal