TPG Community

Get online support

Need tecno visit to complete nbn connection

Highlighted
Level 1c
Hi,
I need technician to visit my premises for my nbn connection asap.
2 REPLIES 2
Highlighted
Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

Highlighted
Moderator

Hi Vinita1709,

I have noted that your nbn service is active but lookalike your router is not connected correctly. so can you provide some details about your set up.

Are able to find out NBN NCD in your unit?

where your router is connected? make sure it connected to UNID-1 port of nbn ncd to WAN (blue colored) port of  tP link C1200 router.

If router is connected correctly then what is status lof light?

regards

JayeshP9.