TPG Community

Get online support

'Not registered on network'

Level 1

Message 'Not registered on network' appears when I try to phone out


Hi @cordwell ,


Welcome to the community!


We're sad to know that you're having issue with your mobile service.

Please try to do the following.


  • Power cycle the handset. After turning off the handset, wait atleast 10 seconds, then turn on the handset
  • Complete a manual network selection

    Select another network, then select Vodafone/Optus/Roaming and then turn the phone off and on again.
  • Change Network Mode/Preferred Network (from 4G to 3G or vice versa).
  • Do isolation test
  • Try a different SIM card or handset if available.


Let us know how it will go.