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'Not registered on network'

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Level 1

Message 'Not registered on network' appears when I try to phone out

1 REPLY 1
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Moderator

Hi @cordwell ,

 

Welcome to the community!

 

We're sad to know that you're having issue with your mobile service.

Please try to do the following.

 

  • Power cycle the handset. After turning off the handset, wait atleast 10 seconds, then turn on the handset
  • Complete a manual network selection

    Select another network, then select Vodafone/Optus/Roaming and then turn the phone off and on again.
  • Change Network Mode/Preferred Network (from 4G to 3G or vice versa).
  • Do isolation test
  • Try a different SIM card or handset if available.

 

Let us know how it will go.

Cheers!