My internet is down for more than a day with no action or update from TPG.
First, online chat support is never available. I tried many times at different times and it only says "Our team members are currently serving other customers. Please try again later" which makes me believe it's a canned response and it's not really available (I work in IT and I know how support queues work for proper enterprise setup).
Second, support phone greets you saying "phone support is being limited", but if you wait because you have to and there is no other way, it will take you about an hour to finally talk to someone only to get the usual "try unplugging and plugging - try restting - I will escalate - the engineering team will call you back" and they never call back.
I do not have frequent issues with TPG. But I can say when I needed them years ago, they were more attentive and prompt in solving the issue. Now, when I desperately needed their help so I can keep my employer updated with my situation (I'm working from home), I'm gettng nowhere. It's really annoying and prompting me to search for alternatives.
COVID-19 and "our staff are working from home" isn't really an excuse in 2020. Much much smaller companies have moved online. Contact and operation centres of companies have moved online. An ISP like TPG should even do better!
