Timeframe to address fault and Refund for days not connected?

[PigBoi]

Hello, if my connection was disconnected, by accident, what is the required timeframe to address the issue? Can I request a refund for not providing the service paid for? How can I find out why I was disconnected?

[PigBoi]

The fault has been logged, I do have a ticket number via online chat. But ticket number only provided after logging the issue via a TPG app. TPG app is good by the way.

[Shane]

Hi @PigBoi,

Welcome to the community!

We're able to locate the account using your community details and we've seen that you have been in contact with one of our Account Specialists and provided assistance related to your account concern.

Let us know should you require further assistance.

Cheers!