Welcome to the Community!
I've located your account using your Community details and has now chased this with our Mobile Specialists.
They'll be in touch with you on the number that we have on file to provide you update within the day.
Should you have a preferred time and number for the call, please let us know via Private Message.
For your reference, please check How do I private message (PM) in the community.
Thanks for sending us your details via PM.
I've now arranged a call from one of our Mobile Specialists to provide you updates regarding this case today between 5pm -6pm.
We will be keeping a close eye on your case and will provide you with updates where possible.
I've seen that you have been in touch with one of our Mobile Specialists and this has been escalated for further investigation.
Rest assured feedback will be provided by one of our Mobile Specialists where is available.
Let us know should you require further assistance.