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Why is tpg reception so bad?

Rukiye
Level 2

My home internet was with TPG. They offered a reasonable mobile phone plan so I added three mobile numbers to my home internet plan but I have regretted leaving my previous service provider. Phone reception is really poor. If 5G doesn't improve things, I will be leaving TPG. 

 

1 REPLY 1
Shane
Moderator

Hi @Rukiye ,

 

We want to keep you as our customer. Let us help understand what is causing the 5G mobile reception issue and see what we can do to fix it. May we know the troubleshooting steps you have taken and how many signal bars you can get on your smartphone?

Regards,

 

My home internet was with TPG. They offered a reasonable mobile phone plan so I added three mobile numbers to my home internet plan but I have regretted leaving my previous service provider. Phone reception is really poor. If 5G doesn't improve things, I will be leaving TPG.