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landline ring tone changed when connected to nbn

Level 1a

Morning, when we connected to the nbn my landline phone rings only every 5 secs with an incoming call. How can I change it.

5 REPLIES
Moderator

Hi @Kate

 

Welcome to the Community!

 

TPG has a default 40 seconds standard telephone ring time for home phone services. 

 

Have you tried to test it with a different handset?

Level 1a

Hi Erika, yes we have disconnected all phones and reconnected 1 at a time, as we have a mixture of phones, uniden handsets and old phones. The phone, when receiving an incoming call, gives one ring then waits 5 seconds and gives another ring until the 40 seconds is up.

Moderator

Hi @Kate,

 

We've escalated your concern to our Voice Engineering team and we've identified a possible issue with the modem.

 

We'll have one of our Engineers contact you to discuss this further.

 

Please let us know your best contact time and number via Private Message so that we can arrange a call for you.

 

For your reference, please view this link on How do I private message (PM) in the community.

 

Cheers,

 

Moderator

Hi @Kate
 

I understand that one of our Voice Engineers has been in touch and has inform you regarding the replacement of your modem. 

 

We'll be providing you the consignment number for tracking via private message once available. 

 

Should you need further assistance, please let us know. 

Moderator

Hi @Kate

 

I've checked on our records and can see that Startrack has attempted to deliver the Huawei modem earlier today. 

 

However, there was no one available at the time of the delivery, the package was left at your local post office for collection.

 

I've sent a Private message for more details regarding the order delivery. 

 

Our Engineers will continue to handle and contact you regarding this case. 

 

Nonetheless, should you need further assistance, please let us know.