I have got basically no internet and am not able to contact customer service at all.
It has been this way for several days now.
1.77 down and 3.4 up. is a typical speed check on my 50 plan.
There is absolutely no customer support available of any description.
Can TPG advise me when my contracted plan speed can be supplied.
I wish i had gone with a mobile phone plan now and just hot spotted my lap top when reqd.
The mobile data speed is 46 down ... constant.
Sorry to hear that, Can I get more information about your NBN Service?
If NBN HFC or FTTC there are some troubleshooting you can do first.
- Power off for 5 min the NTD ot NTC (black or White box for NBN).
- Connect your computer to the TPG modem by wire if possible.
Please check this for your reference