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no internet speed and no customer serviced

Level 1b

 I have got basically no internet and am not able to contact customer service at all.

It has been this way for several days now.

1.77 down and  3.4 up. is a typical speed check on my 50 plan.

There is absolutely no customer support available of any description.

Can TPG advise me when my contracted plan speed can be supplied.

I wish i had gone with a mobile phone plan now and just hot spotted my lap top when reqd.

The mobile data speed is 46 down ... constant.

 

Regards.

 

Not happy.

 

 

1 REPLY 1
Moderator

Hi fluffy12,

 

Sorry to hear that, Can I get more information about your NBN Service?

If NBN HFC or FTTC there are some troubleshooting you can do first.

 - Power off for 5 min the NTD ot NTC (black or White box for NBN).

- Connect your computer to the TPG modem by wire if possible.

 

Please check this for your reference

https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11...