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Constant dropouts on FTTB

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Level 1b

Ive been having constant drop outs all day today. Is there somthing wrong with my line or is there maintenance goin on?

1 REPLY 1
Moderator

Hi @makon11,

 

Welcome to the Community!

 

Sorry to hear of the issues with your internet service. We definitely want to get to the bottom of this and resolve this issue.

 

I've located your account using your Community details and has conducted remote tests.

 

Currently, the test results does not show a physical fault on the line or with the network. However, I can see that the connection was unstable yesterday.

 

I do recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.

 

Please let us know your best time and contact number via PM so I can get a technician to call you.

 

For your reference, please view this article on How do I private message (PM) in the community.

 

Regards,