My family have been complaining that the Internet is dropping out at roughly the same time each morning (approx 8:30am) over the past few mornings.
We use both wired and wireless Internet - both are unresponsive.
The fibre modem/router is a TP-Link TL-WDR4300 v1. This has been in operation for a few years now. Historically there have been regular drop outs and uptimes were seldom more than a few hours. In recent months I have observed uptimes of 10 hours or more. Not sure what to expect for uptimes - but when disconnected it seems to take a while for the connection to be re-established.
Is it possible to check our fibre connection for issues?
Welcome to the community!
I got your account pulled up using your account details and I got a match.
I ran initial tests on your connection and it shows 12h 43m and no dropouts occurred on the line.
I'd like to know on which device(s) specifically you experience this issue.
Please note it appears your service is NBN Fibre to the premises (FTTP) network, not TPG Fibre To The Building (FTTB).
I recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.
Please let us know your best time and contact number via PM so I can get a technician to call you.
For your reference, please see this link on how to send a PM.
Thanks for sending your details via PM.
I've now arranged a call from one of our technicians tomorrow, 13 July between 8:00am - 9:00am.
We would appreciate if you'll be at home during the time of call as our technicians would like carry out simple checks with you to eliminate any possible equipment issue. If this time is not suitable, please let us know and we'll have this rearrange for you.