Hi @Rebeccareti ,
We're sad to know that you're having issues with the service. We'd love to help see what causing dropouts with the service. To better understand the situation, send us your account details (Username/Customer ID together with the address on file).
For reference, How do I private message (PM) in the community
Our nbn keeps dropping out. Today it has dropped out at least 6 times which makes work and study from home impossible. It is happening all the time and doesn't seem linked to high usage.