FTTB frequent dropouts

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Level 1

Hi TPG,

 

We recently moved apartment within the same building. Our FTTB connection was flawless at the previous apartment, after we moved this week we've had frequent drop-outs (drops for ~2-3 mins at a time, every 15-20 mins, seems worse during peak times).

 

I was unable to get in touch with chat support.

 

I've tried:

- many hard resets to the router

- using a different modem cable from the wall to the TPG router

- doing a full settings reset on the TPG router via the reset button

- using the TPG modem in bridge mode to an edgerouter

- using both wifi and ethernet connections

- checked traffic for anything unusual (none)

 

I'm going to run a ping until someone can get in touch with me to help out to track whether different times affect it etc.

 

Thanks for your time,

Michael

1 REPLY 1
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Moderator

Hi,

 

Could you check the TPG modem is using the correct power adaptor (12Vdc/2A)?

What model of TPG modem do you have?

 

Thanks