Welcome to TPG Community.
This definitely not the service we aim to provide you. I'll coordinate this with our support team and have this sorted.
I was able to locate your account using your community details and have confirmed that your account has an going plan change for FTTB.
I'll chase this matter with our Service Delivery Team and request for an immediate update regarding the installation of your FTTB service. May we also ask for your preferred time and number of contact? You may send the details through PM. Thank you.
Our Service Delivery Team tried to contact the number on file to discuss the updates, however number is ringing only, they've also left a voicemail about this matter.
Should you have other preferred time and number, let us know and we'll be in touch. Thanks.
Based on the information I've gathered, there was an error with the order that was initially placed to which we have escalated it to our Provisioning Team to have it resubmitted. We're sorry for this inconvenience. I can only imagine how frustrating your experience has been.
I can see that the order has already been resubmitted and that we're currently waiting for an installation appointment to be provided. I have advised the assigned Provisioning Case Manager to contact you via email as you requested to provide you an update once it's available.