Identifying my plan

[bobhastings]

My invoices and account statements give my plan as "NBN FTTN Broadband bundle" which is what I expected.  However when I check "Plan and Contract Details", it says "Currently not in contract" (which is correct), but there is no entry against "Current Plan".

Obviously I am still getting the bundled service (phone + internet), and I am still being debited the same amount as I always have since first signing, so what does this blank entry mean? Is this just a site error?

[Anonymous]

Hi @bobhastings, 

Thanks for reaching out to us. Can you please send me a screenshot, so I can see as to which part you see that blank entry? 

How do I private message (PM) in the community

Regards, 

Angeli

[bobhastings]

Thanks Angeli.

The "Current Plan" field was empty yesterday, but when I looked just now it shows "

NBN FTTN Broadband M Bundle

which is correct. I assume it must have been a temporary glitch somewhere, possibly on the TPG site or possibly on my browser.

All appears well.

[Anonymous]

Thanks for letting us know about this, @bobhastings. Feel free to shoot us a message if you require assistance in the future. Stay safe!