Thanks for reaching out to us.
I can see that you've been in touch with our Helpdesk support earlier today and has raised your case to our Provisioning team.
We will be keeping a close eye on your case and will provide you with updates where possible.
We've received an update from our Provisioning team regarding this escalated case.
Based on their investigation, the missing Optical Network Terminal (ONT) Box should be pre-installed on the wall within your premises as this is installed by the builder.
Below are the common location of the ONT.
If you are still unable to locate this, we would advise you to please contact your building manager to know the exact location.
For your reference, here's a sample of image of the Optical Network Terminal - ONT.