Internet keeps dropping out

[andre_m]

Every few minutes the internet light on the modem goes out and sometimes I have to manually log into the router to reconnect.

PPPoE keeps failing and I notice that the IP address on the modem changes so frequently. Are you able to advise what is the problem???

[RajenS]

Hi @andre_m 

                       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @andre_m 

  We started looking now at your account now,

Thanks 

Rajen 

[RajenS]

Hi @andre_m 

     I lodge to Engineering team, soon you will receive a call back regarding tech visit,

Thanks 

Rajen 

[harryf12]

Username- harryf12
Acct # 6471046
Faye Hunt
Mbl 0410 702550

[RajenS]

HI @harryf12 

   Looking at your account now 

Thanks 

Rajen

[RajenS]

Hi @harryf12 

  Please advise, what is the best time to call you, I can arrange a call back for you 
Thanks 
Rajen