Internet keeps dropping out

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Level 1c

Every few minutes the internet light on the modem goes out and sometimes I have to manually log into the router to reconnect.

 

PPPoE keeps failing and I notice that the IP address on the modem changes so frequently. Are you able to advise what is the problem???

6 REPLIES 6
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Moderator

Hi @andre_m 

 

        

                       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Moderator

Hi @andre_m 

  We started looking now at your account now,

Thanks 

Rajen 

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Moderator

Hi @andre_m 

     I lodge to Engineering team, soon you will receive a call back regarding tech visit,

 

Thanks 

Rajen 

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Level 1a
Username- harryf12
Acct # 6471046
Faye Hunt
Mbl 0410 702550
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Moderator

HI @harryf12 

   Looking at your account now 

Thanks 

Rajen

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Moderator

Hi @harryf12 

  Please advise, what is the best time to call you, I can arrange a call back for you 
Thanks 
Rajen