Moden

Level 1
I have received a message from you saying that my connection is ready, but I have no modem yet. Will I receive one? When?
Thanks
3 REPLIES 3
Moderator

Hi @Milton

 

Welcome to the Community!

 

Using your community details, I was able to pull up your account and check your records. Your modem has already been dispatched via Startrack.

 

I have sent you an SMS providing the consignment number.

 

Regards,

Moderator

Hi @Milton

 

We checked the delivery status with Startrack and we were informed of Unsuccessful Delivery. We're advised by Startrack that they will contact you to provide the delivery details and on how you can get the router (either pick up from the Post Office or re-deliver).

 

We'd love to hear from you once you receive the router.

 

Regards,

Highlighted
Moderator

Hi @Milton

 

We can see that you have already received the router and that it's already working as well.

 

If you need further assistance, please let us know.

 

Regards,