Welcome to the Community!
Using your community details, I was able to pull up your account and check your records. Your modem has already been dispatched via Startrack.
I have sent you an SMS providing the consignment number.
We checked the delivery status with Startrack and we were informed of Unsuccessful Delivery. We're advised by Startrack that they will contact you to provide the delivery details and on how you can get the router (either pick up from the Post Office or re-deliver).
We'd love to hear from you once you receive the router.