NCD Device Missing

[anikdas1]

Hi,

I have taken up a new connection. Have received the modem. While trying to make the connection, I realised that there are no NCD device in my house. How do I progress from here?

Thanks

Anik

[Riezl]

Hi @anikdas1,

I have checked your account and NBN classified your address as service class 34. Meaning the address has been connected to NBN network before and should have an existing NCD.

We can see that your concern has been raised to our Provisioning Team and they are currently working on sending a new NCD. You will receive further updates through SMS or phone call regarding the status of the delivery.

Let us know if you have further queries. Thank you.